A customer adviser is available by appointment. Please send your request by email:
info@nissaba.com
FAQ
If you would like to obtain a copy of your invoice, please contact our customer care:
info@nissaba.com
If you would like to modify or complete the delivery address for your order, we invite you to
contact our customer care as soon as possible. Once your order has been confirmed, we
cannot guarantee that it can be modified. However, we will do our best to accommodate
your request. If you wish to send your order to a new address, we invite you to contact our
customer care to cancel your order and place a new one: info@nissaba.com
In order to track your order, a tracking number will be sent to you by email when your
package has been shipped. If you placed your order using a customer account, the tracking
number for your order will be available in the "My Orders" section.
Once your order has been confirmed, an order confirmation email will be sent to the email address you provided. If you have not received this email, check your junk folder. You can contact customer care if necessary.
Enjoy the great presentation of your purchase, which will be presented in a special box incl. a sample of the same fragrance. For gifts, you can add a personalized message within your cart (service coming soon).
A customer adviser is available by appointment. Please send your request by email: info@nissaba.com
We sincerely apologize for this inconvenience. We invite you to contact our customer care by email: info@nissaba.com
We sincerely apologize for this inconvenience. We invite you to contact our customer care by email: info@nissaba.com
You can pay on our site using Carte Bleue, Visa, Master Card, . All payments are secure. Cards issued by banks domiciled outside of France must be international cards. When paying by credit card, you must provide the following information: card type / card number / expiration date / security code number.
In case of payment refusal, your order will be automatically cancelled. We invite you to verify the payment information provided. You can also contact your banking institution to find out why your card is not working.
We only accept one payment method per order. If you wish to use several payment methods, we invite you to place several orders.
Import charges may be applied by our carriers upon delivery of your parcel. The total amount of your order does not include these additional taxes.
In order to track your order, a tracking number will be sent to you by email when your package has been shipped. If you placed your order using a customer account, the tracking number for your order will be available in the "My Orders" section.
Due to customs restrictions, shipping to certain countries is not currently available on our site.
The available delivery methods will be offered to you upon validation of your order. We work with Colissimo and Chronopost.
Orders made on our site are dispatched by our transportation partners who are committed to delivering packages within the following average time periods: 2 to 5 working days from dispatch for France, or up to 3 weeks depending on the country.
When ordering online, you can enter a different address for delivery and billing.
Packages require a signature in order to be delivered. Rules applied by carriers may change due to current sanitary conditions.
If you cannot be present for the delivery of your order, we invite you to contact your order carrier and provide the tracking number of your package.
You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that were not satisfactory for you. Any 100ml that is opened, damaged, used, bears marks, has been modified or is not returned in its original packaging is not subject to the right of withdrawal.
You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund. To exercise this right, please use the withdrawal form. The product or products must be returned unopened, unused, in perfect condition and in their original packaging (if not, a refund will not be possible) accompanied by the withdrawal form. The withdrawal form can be downloaded from the Returns section of our site.
You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that do not give you satisfaction.
Reimbursement is made using the same payment method as the order, within a maximum period of thirty (30) days after exercising the right of withdrawal, subject to the compliance conditions mentioned above.
Nissaba SA will reimburse the full amount paid including delivery costs, but excluding return costs.
Nissaba SA will reimburse the full amount paid including delivery costs, but excluding return costs.